bpo

Are Indian BPOs ready for the automation wave?

Are Indian BPOs ready for the automation wave?

Advancement in robotics, autonomous transport, AI and machine learning could impact more than 5 million people’s jobs by 2020, according to World Economic Forum’s recent study.

‘The Future of Jobs’ study states that over 5 million people’s jobs are estimated to get impacted by technology advancement across verticals and some 2 million new highly-skilled jobs will be created by 2020.